The buyer journey

Your team is talking to the wrong people.

The activity reports look healthy. Most of those conversations are with people who can't buy, won't buy, or aren't anywhere close.

The bigger pattern

Sales symptoms often start earlier in the buyer journey.

Before changing another tactic, ask three questions: Can the right buyer find you? Is the website useful when they arrive? Do you keep building the relationship after they leave?

Get foundWebsite worth landing onBuild the relationshipSales

You'd recognize it like this.

  • Plenty of meetings, very few that go anywhere
  • Lots of conversations with people who have no budget authority
  • Deals die in procurement or die in silence
  • The list came from somewhere and nobody's sure where
  • Your best clients look nothing like most of your pipeline
What's actually going on

Nobody defined who this is for, so everybody counts.

When there's no clear picture of the right buyer, activity becomes the measure, and activity is easy to produce. Reps fill the calendar with whoever answers, and the ones who answer are usually the ones with the least at stake.

The bigger issue is that the right buyers were probably on your website already. They read a couple of pages, decided nothing spoke to them, and left without a trace. Meanwhile the team is dialing a list that has nothing to do with them.

What it's costing you

You're spending your most expensive hours on the wrong names.

Every wrong conversation costs the same as a right one. And a team that spends months on unqualified meetings starts to believe the market is soft, when what's actually soft is the list.

The right buyers are usually already showing up.

The work is knowing which ones they are and staying with them.